City
Direction provided to the City divisions by the City Executive Office, mayor and deputy mayors
With the introduction of the new management system and City division model, the controllability of the City organisation has improved. However, control and direction have become more fragmented, and there is a lack of clarity regarding who directs what.
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Achievement of the binding objectives and targets
The City divisions that were the most successful in achieving their binding operational objectives and targets were the Education Division and Central Administration.
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Effectiveness of the recommendations
The recommendations issued by the Audit Committee in 2017 led to measures except the fact that the dual role of elected representatives and office holders who belong to the Helsinki Group’s administration continues to be problematic.
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Quality of digital services
The quality of the City of Helsinki’s digital services is good for the most part when compared to the national quality criteria for digital services. However, there is room for development in the findability and functionality of the services.
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