The recommendations the Audit Committee issued in 2019 usually led to measures.

51 per cent of the binding operation objectives were achieved. The prolongation of the COVID-19 pandemic has impacted the achievement of the objectives of the Education Division and the Social Services and Health Care Division in particular.

Home care and service housing have introduced a guidebook for emergency situations and the mobile nurse service, but they are not utilised to their full potential. Closer cooperation should be established when discharging patients from hospital.

The city has strived to promote mental health rehabilitees’ access to housing services by turning the Aurora Hospital’s wards of rehabilitative psychiatry into housing units and by increasing the service selection of housing services in the competitive tendering of purchased services. However, the number of people on the waiting list for housing services has not decreased.

Efforts have been made to develop home care in the last few years, but most of the objectives have not been achieved. Home care’s most prominent issue is the shortage of personnel. Linguistic equality is not realised due to the lack of Swedish-speaking nursing personnel.

Access to non-urgent care is provided at health stations mainly within the time limits prescribed by law, but not in accordance with Helsinki’s own objectives or in an equal manner.

The electronic health care services are high quality, but not all residents of the municipality are able to use them. Because of this, the availability of traditional service channels must also be ensured in the future.

The oral health care services of the City of Helsinki are high quality, but access to care has been difficult, particularly due to problems in making contact and the lack of non-urgent appointments.

The family centre model has increased cooperation between different professionals according to the objectives. Family centre work is just beginning in several areas of Helsinki, and there are still needs for development.