Helsinki is a pioneer in reducing homelessness. Housing counselling helps to avoid evictions, which have a high financial and human cost. There is still room for improvement in the safety of emergency housing services.

The access for elderly people in home care to long-term 24-hour care has improved and waiting times have been reduced. The application process may take a long time and client feedback is not collected on its functioning.

Urban renewal is only just beginning, and so far relatively minor measures have been taken in the areas. However, efforts have been made to promote the objectives of urban renewal.

Action has been taken on 94% of the recommendations from the 2021 assessment report.

At Heka, residents do not have authority in all the matters required by the Act on Joint Management of Rental Buildings. On the other hand, Heka’s tenant democracy has elements not required by the legislation. The activists for residents’ rights are unsatisfied with the actual influencing opportunities the residents have.