Productivity of ICT service purchases in the Education Division

The goal of the assessment

The main question of the assessment was whether realised ICT service purchases have successfully increased the productivity of service provision in the Education Division. The assessment examined whether ICT service purchases have been managed in a sufficiently high-quality manner, whether the procurement competence of the staff who have awarded ICT service contracts has been sufficiently high and whether their competence has been developed. Additionally, it was assessed whether the ICT service purchases carried out have led to improvements in services or cost savings.

Conclusions

The Education Division has, in some respects, succeeded in increasing the productivity of its service provision through ICT service purchases. ICT service purchases cannot be considered to have resulted in cost savings, but some purchases have resulted in improved services and time savings for in-house staff. From the perspective of staff who make ICT service purchases, the level of procurement competence was assessed as good, even though staff called for more ICT service procurement training. The management and steering of ICT service purchases and projects were seen as having room for improvement.